​Last updated: September 26, 2026

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We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a quote request, or contact us about our services.

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1. Information We Collect

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When you contact us or request a quote, we may collect information such as:

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• Your name

• Phone number

• Email address

• Property or service address

• Details about the services you are requesting

• Information you provide about your property or project

• Any other information you voluntarily provide to us

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We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, and pages visited. This information may be collected through website analytics, cookies, or advertising platforms.

 

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2. How We Use Your Information

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We use the information you provide to:

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• Respond to quote requests and inquiries

• Contact you to arrange free, in-person quotes

• Provide and schedule our services

• Communicate with you about your project

• Provide estimates, invoices, and other business-related communications

• Improve our website and services

• Understand how people use our website and advertisements

• Comply with applicable legal and business requirements

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We will not use your personal information for unrelated purposes without your consent, unless permitted or required by law.

 

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3. Sharing Your Information

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We do not sell or rent your personal information.

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We may share your information when reasonably necessary to operate our business, including with service providers that assist with website hosting, advertising, analytics, communication, payment processing, or other business functions.

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We may also disclose information when required or permitted by law, such as in response to a legal request or to protect our rights, property, or safety.

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4. Facebook and Advertising

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If you submit a quote request through a Facebook or Meta advertisement or lead form, the information you provide may be processed by Meta in accordance with Meta's own privacy practices.

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We use information submitted through these forms only for legitimate business purposes, including contacting you about your request and arranging a quote or service.

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5. Protecting Your Information

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We take reasonable steps to protect the personal information we collect from unauthorized access, use, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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6. How Long We Keep Your Information

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely dispose of or delete it.

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7. Your Privacy Rights

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Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to request access to your information and request corrections if the information is inaccurate.

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If you have questions about how your information is collected or used, or would like to make a privacy-related request, please contact us using the information below.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

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The updated version will be posted on this page with a revised "Last updated" date.

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9. Contact Us

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If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

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Phone: (250) 262-5834

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Email: coltondyck@northpointps.ca

Service Area: Ladysmith to Qualicum Beach and everywhere in between.

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Business: NorthPoint Property Solutions

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If you have a privacy question or request, please contact us using the information above.