FAQ | Northpoint Property

Frequently Asked Questions

How often should I have my gutters cleaned?

For most properties, gutters should be cleaned at least once or twice per year, typically once in the spring and right before winter. Properties surrounded by trees may require more frequent cleaning to prevent buildup and blockages.

Are gutter guards worth it?

Yes and no, depending on your property. If there is a significant amount of trees around your property, it is certainly beneficial. No gutter guards is maintenance free, no matter what their marketing states. It will just make cleaning easier and reduce how often cleaning is required.

Can you repair damaged or leaking gutters?

Yes. We can address a variety of common gutter issues, including leaks, loose sections, damaged components, and other minor repairs. If a larger replacement is required, we can discuss the appropriate options with you.

Can you install new gutters or replace certain sections?

Yes. We work closely with a trusted local gutter company that installs K-style gutters to coordinate new gutter installations and section replacements. We can help assess your needs and coordinate the project from start to finish.

How do you remove moss from roofs?

We use appropriate moss removal and treatment methods based on the roof type, amount of moss, and condition of the roofing materials. Our goal is to remove existing moss while minimizing unnecessary wear on the roof.

Does your moss treatment prevent moss from coming back?

Moss treatment helps control existing moss and slow future growth, but it cannot permanently prevent moss from returning. Environmental conditions such as moisture, shade, and nearby vegetation can affect how quickly moss returns.

How often should my roof be treated for moss?

The ideal treatment frequency depends on factors such as shade, moisture, surrounding trees, and the amount of existing moss. Many properties benefit from periodic treatment to help control regrowth.

Do you clean up the moss and debris after treatment?

Yes. We aim to leave the surrounding property reasonably clean after completing the work, including removing the majority of loose moss and debris generated during the service. We also take care to minimize debris left on surrounding landscaping and walkways.

What types of yard work do you offer?

Our yard services can include lawn mowing, weed whacking, bush removal, general yard cleanup, and other property maintenance tasks. If you have a specific project in mind, contact us to discuss what you need.

Can you remove overgrown bushes, weeds, and other unwanted vegetation?

Yes. We can help with a variety of overgrown vegetation and general yard cleanup projects. Larger removals can be assessed individually based on the size and scope of the work.

Do you offer ongoing lawn and yard maintenance?

Yes. Depending on your property and requirements, we can arrange recurring yard maintenance as well as one-time cleanups and projects.

Do you haul away yard waste after completing the work?

Yes. We haul away all yard-waste to an appropriate waste site. Jobs that require large loads of waste to be hauled away will require additional costs, depending on the weight of the load.

What does your rental property management service include?

Our rental management services can include finding new tenants, coordinating move-in and move-out needs, handling tenant concerns, arranging repairs, and helping keep the property maintained throughout the tenancy.

Can you help me find and screen new tenants?

Yes. We can assist with advertising the rental, communicating with prospective tenants, arranging viewings, and helping with the tenant selection process.

Can you coordinate repairs and maintenance between tenancies?

Yes. We can help coordinate multiple services during a turnover, including cleaning, repairs, painting, flooring, yard work, and other maintenance required to prepare the property for the next tenant.

Do you handle tenant issues and maintenance requests?

Yes. We can act as a point of contact for tenants and coordinate appropriate responses to maintenance concerns and other property-related issues.

What is included in your real estate media packages?

Our real estate media services can include professional property photography, interior and exterior images, drone photography and video, and property video content. Packages can be customized based on the needs of your listing.

How quickly will I receive my photos and videos?

Turnaround times depend on the package and current workload. We’ll provide an expected delivery timeframe when your booking is confirmed.

Do you offer professional interior and exterior photography?

Yes. We provide photography designed to showcase the property's layout, features, exterior, and surrounding property in a professional and appealing way.

Can you create custom media packages for my listing?

Absolutely. If you need a combination of photography, drone content, video, or other media, we can create a package around the specific requirements of your property and listing.

What surfaces can you pressure wash?

Depending on the material and condition, we can clean surfaces such as concrete, driveways, patios, walkways, decks and paving stones.

Do you use different cleaning methods for delicate surfaces?

Yes. Not every surface should be treated with the same pressure or cleaning method. We adjust our approach based on the material, condition, and type of buildup being removed.

Will pressure washing damage my property?

When performed correctly, pressure washing can safely clean many exterior surfaces. We assess the surface and adjust the cleaning method and pressure accordingly, as some materials require gentler treatment.

Can you pressure wash driveways, patios, decks, and siding?

Yes & No. We offer exterior cleaning for a variety of residential surfaces, but we do not pressure wash siding. The appropriate cleaning method and pressure will depend on the material to help achieve a thorough clean without unnecessary damage, but siding requires a method called "soft washing".

What is included in a move-out cleaning?

Move-out cleaning is focused on leaving the property clean and ready for the next tenant or owner. Services can include cleaning kitchens, bathrooms, floors, surfaces, and other areas throughout the property.

Can you provide cleaning services for rental turnovers?

Yes. Our move-out cleaning service is well suited for rental turnovers and can be coordinated alongside repairs, painting, flooring, yard work, and other property services.

Do you clean kitchens, bathrooms, floors, and appliances?

Yes. These are common areas included in move-out cleaning. The exact scope can be customized based on the property's condition and your requirements.

Can move-out cleaning be combined with repairs or other services?

Yes. We can coordinate multiple services as part of a property turnover, making it easier to prepare the property for its next tenant or owner.

Do you offer interior and exterior painting?

Yes. We offer painting services for interior and small exterior projects, depending on the scope and condition of the property.

Can you help with colour selection and preparation?

Yes. We can provide general guidance on colour and finish options and help ensure the surfaces are properly prepared before painting.

Do you provide all painting materials and supplies?

We can supply the necessary materials and supplies as part of the project, but you must choose the colours. If you have specific paint or products you would like used, we can also discuss incorporating those into the job.

Do you repair minor wall damage before painting?

Minor preparation and repairs can be included depending on the condition of the walls. Larger repairs may require additional work and will be discussed before proceeding.

Do you install vinyl plank flooring?

Yes. We offer vinyl plank flooring installation for residential & commercial properties, with the appropriate installation prep depending on the flooring product and condition of the subfloor.

Can you install flooring over existing flooring?

In some situations, vinyl plank can be installed over an existing floor. The existing surface must be suitable, stable, clean, and properly prepared. We’ll assess the condition of the existing floor before recommending an installation method.

Can you repair flooring that has separated, shifted, or developed gaps?

Yes. We can assess separated or shifting vinyl plank flooring to determine whether the existing flooring can be repaired or whether replacement and a different installation method would be more appropriate.

Do you provide the flooring materials or can I supply my own?

We can discuss either option. We can source suitable flooring materials for the project, or you can supply the flooring if you already have a specific product selected.

Questions?

Have questions about our services that weren't answered above? Get in touch with us to learn more about our processes, pricing, timelines, or to discuss how we can accommodate your specific needs.